How can I connect with the CEO of HDFC Bank for further updates? Could you please guide me
If you’re a customer of HDFC Bank and have an issue that has not been resolved through regular customer care, you might wonder:
Can I contact the CEO or top management directly?
The short answer: Yes, but only through the official and correct channels.
In this guide, I’ll walk you through:
How to escalate a complaint to HDFC Bank senior management
How to contact the CEO’s office (including official addresses and emails)
How to reach Nodal Officers regionally
Official links and resources you can rely on
Let’s break it down step by step.
Step 1: Understand Who You Are Trying to Reach
You cannot directly email the CEO’s personal email — but under SEBI Listing Obligations (LODR), HDFC Bank publicly lists its Key Managerial Personnel (KMP) who are responsible for handling material events and disclosures.
Here’s the official list from the HDFC Bank website (source linked below):
| Sr. No. | Name | Designation | Address | Contact Number | |
|---|---|---|---|---|---|
| 1 | Mr. Sashidhar Jagdishan | Managing Director & CEO | HDFC Bank Limited, 4th Floor, HDFC House, H T Parekh Marg, 165-166 Backbay Reclamation, Churchgate, Mumbai - 400020 | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
| 2 | Mr. Kaizad Bharucha | Deputy Managing Director | (Same as above) | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
| 3 | Mr. V Srinivasa Rangan | Executive Director | (Same as above) | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
| 4 | Mr. Bhavesh Zaveri | Executive Director | (Same as above) | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
| 5 | Mr. Srinivasan Vaidyanathan | Chief Financial Officer | (Same as above) | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
| 6 | Mr. Ajay Agarwal | Company Secretary | (Same as above) | +91 (22) 66316000 | shareholder.grievances@hdfcbank.com |
Official Source:
HDFC Bank KMP Disclosure Page (Regulation 46 LODR)
Tip: Use the provided shareholder.grievances@hdfcbank.com for shareholder-related concerns, escalations, or material information issues. For personal banking grievances, you should first follow the standard complaint process.
Step 2: Escalate to the Correct Nodal Officer
Before you attempt to reach the CEO’s office, you must escalate your unresolved complaint through the bank’s grievance redressal mechanism — this means contacting the regional Nodal Officer.
Here’s the official Nodal Officer email of HDFC Bank list by region:
| Region | States Covered | Email ID |
|---|---|---|
| Ahmedabad | Gujarat | bohdfcahm@hdfcbank.com |
| Guwahati | Assam, Manipur, Meghalaya, Tripura, Sikkim, Mizoram, Arunachal Pradesh, Nagaland | bohdfcasm@hdfcbank.com |
| Bengaluru | Karnataka | bohdfcblr@hdfcbank.com |
| Bhubaneswar | Odisha | bohdfcbnr@hdfcbank.com |
| Bhopal | Madhya Pradesh | bohdfcbpl@hdfcbank.com |
| Chandigarh/ Shimla | Himachal Pradesh, Punjab, Chandigarh | bohdfccgh@hdfcbank.com |
| Chennai I & II | Tamil Nadu | bohdfcchn@hdfcbank.com |
| Dehradun | Uttarakhand | bohdfcddn@hdfcbank.com |
| Delhi I & II | Delhi, Haryana | bohdfcdel@hdfcbank.com |
| Hyderabad | Andhra Pradesh, Telangana | bohdfchyd@hdfcbank.com |
| Jammu | Jammu, Kashmir | bohdfcjammu@hdfcbank.com |
| Jaipur | Rajasthan | bohdfcjpr@hdfcbank.com |
| Kolkata I & II | West Bengal | bohdfckol@hdfcbank.com |
| Kanpur | Uttar Pradesh | bohdfckpr@hdfcbank.com |
| Mumbai I & II | Maharashtra, Goa | bohdfcmum@hdfcbank.com |
| Patna | Bihar | bohdfcptn@hdfcbank.com |
| Raipur | Chhattisgarh | bohdfcrai@hdfcbank.com |
| Ranchi | Jharkhand | bohdfcrnc@hdfcbank.com |
| Thiruvananthapuram | Kerala, Lakshadweep | bohdfctrv@hdfcbank.com |
| Shimla (special) | Himachal Pradesh | bo.hdfcsml@hdfcbank.com |
| Dehradun (special) | Uttarakhand and seven UP districts (Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, Amroha) | bohdfcddn@hdfcbank.com |
| Raipur (special) | Chhattisgarh | bo.hdfcrpr@hdfcbank.com |
Official Source:
HDFC Bank Nodal Officers Email List
Step 3: How to Write an Effective Email
Here’s a recommended format you can follow:
Subject: Request for Resolution – [Brief Issue Description] – [Your Name / Customer ID]
Dear Nodal Officer,
I am writing to escalate an unresolved issue related to my HDFC Bank [account/credit card]. Below are my details for your reference:
Name: [Your Full Name]
Customer ID: [Your ID]
Account/Credit Card Number (last 4 digits): XXXX
Registered Mobile: [Your Mobile Number]
Registered Email: [Your Email Address]
Summary of the issue:
[Clearly describe the problem, e.g., “Incorrect late fee charged despite timely payment.”]
Previous complaint reference (if any):
Complaint ID: [Number]
Date of previous escalation: [Date]
I kindly request your urgent assistance to investigate and resolve this matter. Please let me know if any additional documents are required.
Thank you for your prompt attention.
Sincerely,
[Your Full Name]
Step 4: What If the Nodal Officer Doesn’t Resolve It?
We regret you are facing an issue with HDFC Bank’s DIFC services. To ensure your complaint is resolved effectively, please follow the official grievance redressal steps outlined below.
Step 1: Contact Customer Service (Initial Complaint)
You can reach out directly to the DIFC branch:
- Write to (Postal Address):
HDFC Bank DIFC
Level 27, Office 2701
Al Fattan Currency House, Tower 2
PO Box 241586
Dubai International Financial Centre (DIFC)
Dubai, UAE - Email:
difccustomer.service@hdfcbank.com - Phone:
+009714 7038700
Expected resolution time: Please allow up to 10 days for them to resolve your complaint.
Step 2: Escalate to Complaint Officer
If your complaint is not resolved or you are not satisfied with the resolution, escalate to:
- Complaint Officer:
Name: Altaf Damani
Email: altaf.damani@hdfcbank.com
Phone: +00971-47038785
Clearly mention your original complaint reference and explain why you are dissatisfied.
Step 3: Escalate to Branch SEO
If you are still not satisfied after escalation to the Complaint Officer, you can escalate further to the Branch SEO (Senior Executive Officer):
- Branch SEO:
Name: Ms Payal Mandhyan
Email: payal.mandhyan@hdfcbank.com
Phone: +009714 7038700
Provide all previous communications, complaint numbers, and a clear explanation of why you seek further resolution.
Step 4: Escalate to Principal Nodal Officer (India HQ)
If you remain dissatisfied after all prior levels, you can escalate to the Principal Nodal Officer in India:
- Principal Nodal Officer (PNO):
Name: Ripal Sheth
Email: ripal.sheth@hdfcbank.com
Phone: +91 22 62841505
This is the highest internal escalation level before approaching external regulatory bodies.
Important User Tips
- Always keep a written record of your complaint ID, email communications, and call summaries.
- Be clear and factual — avoid emotional or vague language.
- Allow each level reasonable time (usually 10–30 days) to respond before escalating.
- When escalating, reference all prior complaint details for context.
If you don’t receive a satisfactory resolution within 30 days, you can escalate your complaint further to:
| Escalation Level | Contact Name | Phone | |
|---|---|---|---|
| Initial Complaint | Customer Service | difccustomer.service@hdfcbank.com | +0 971-47038700 |
| Complaint Officer | Altaf Damani | altaf.damani@hdfcbank.com | +0 971-47038785 |
| Branch SEO | Ms Payal Mandhyan | payal.mandhyan@hdfcbank.com | +09714- 7038700 |
| Principal Nodal Officer | Ripal Sheth | ripal.sheth@hdfcbank.com | +91 22 62841505 |
The Principal Nodal Officer of HDFC Bank
The Banking Ombudsman (RBI)
- Click here to read Integrated Banking Ombudsman Scheme, 2021
- Integrated Banking Ombudsman Contact Details
Nodal Officers for Integrated Banking Ombudsman Complaints - HDFC Bank
| Region | Nodal Officer | Address |
|---|---|---|
| Andhra Pradesh and Telangana (Hyderabad) | Krishnarao Gokavarapu | HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura (Guwahati) | Sudipto Chatterjee | HDFC Bank Ltd, Ujjal Arcade, Ground Floor, M.C. Road, Chenikuthi Bus Stop, Guwahati, Assam - 781003 |
| Bihar (Patna) | Avinash Kumar Sinha | HDFC Bank Ltd, Postal Park, Ground Floor, Chiraiyatand Main Road, Prithvipur, Near Baidyanath Ayurvedic Bhawan, Patna - 800001 |
| Chhattisgarh (Raipur) | KVN Kumar | HDFC Bank Ltd, Shop No.1-6, Orange Hive, Vidhan Sabha Road, Mowa, Raipur - 492001 |
| Delhi State | Sameer Tiwari | HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector -10, Rohini, Delhi - 110085 |
| Delhi II | Manish Anand | HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector -10, Rohini, Delhi - 110085 |
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu (Ahmedabad) | Alpa Kothari | HDFC Bank House, Sheetal Westpark Imperia, 3rd Floor, C Wing, Nr. One Mall & Vastrapur Lake, Vastrapur, Ahmedabad - 380054 |
| Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts), Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh (Delhi II) | Manish Anand | HDFC Bank Ltd, 5th Floor, Ambience Mall, Sector -10, Rohini, Delhi - 110085 |
| Punjab, Union Territory of Chandigarh, and 3 Districts of Haryana (Panchkula, Ambala, and Yamuna Nagar) (Chandigarh) | Ashok Puri | HDFC Bank Ltd, Plot No I – 15, Sector 101, Alpha IT City, Mohali - 160062 |
| Himachal Pradesh (Shimla) | Deepak Kairon | HDFC Bank Ltd, The Mall, Shimla - 171001 |
| Jammu and Kashmir (Jammu) | Ankur Arora | HDFC Bank House, Bhatindi Morh, Opp. Max Life Hospital, Bhatindi, Jammu - 181152 |
| Jharkhand (Ranchi) | Sushant Shekhar | HDFC Bank Ltd, Pustak Bhawan, Opposite Gopal Complex, Shaheed Chowk, Ranchi - 834001 |
| Karnataka (Bangalore) | Anil Varughese | HDFC Bank Ltd. MG Towers No. 16, Sarakki Main Road, MG Gardens, JP Nagar, 1st Phase, Bangalore - 560078 |
| Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (Thiruvananthapuram) | Meenakumari B | HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram - 695010 |
| Madhya Pradesh (Bhopal) | Sudhir S Sharma | HDFC Bank, 1st Floor, Asha Avenue, MP Nagar Zone -1, Bhopal - 462011 |
| Mumbai and Suburban Areas (Mumbai I) | Ravi Mukherjee | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013 |
| Maharashtra (except Mumbai and Suburban Areas), Goa (Mumbai II) | Karyanand Sinha | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013 |
| Odisha (Bhubaneswar) | Nitan Mohanty | HDFC Bank Ltd, Plot No 484/1908, Madhusudan Nagar, Bhubaneswar - 751001 |
| Rajasthan (Jaipur) | Parul Sharma | HDFC Bank Ltd, 3, Pratap Nagar Vaishali Nagar, Jaipur - 302021 |
| Tamil Nadu (Chennai I) | Sundar Krishnamoorthy | HDFC Bank Ltd, # 768 & 769, 7th Floor, A-Wing, Spencer Plaza, Phase III, Anna Salai, Chennai - 600002 |
| Rest of Tamil Nadu (Chennai II) | Uma Balamurali | HDFC Bank Ltd, # 768 & 769, 7th Floor, A-Wing, Spencer Plaza, Phase III, Anna Salai, Chennai - 600002 |
| Uttar Pradesh (excluding Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha) (Kanpur) | Basant Kumar | HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001 |
| Uttarakhand and Selected Uttar Pradesh Districts (Dehradun) | Harish Sharma | HDFC Bank, 1st Floor, Khasra No 307G, 308 & 309, Gujrara Mansingh, Pargana Parwadoon, Dist Dehradun, Uttarakhand - 248001 |
| West Bengal and Sikkim (Kolkata 1) | Shikha Jacob | HDFC Bank Ltd, Jardine House, 4 Clive Row, Kolkata - 700001 |
| West Bengal (Kolkata 2) | Debmalya Sen | HDFC Bank Ltd, Jardine House, 4 Clive Row, Kolkata - 700001 |
| Principal Nodal Officer | Ripal Kiritkumar Sheth | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai - 400013 |
Final Notes
Always start with customer care → regional Nodal Officer → Principal Nodal Officer before trying to reach the CEO’s office.
Use official channels — don’t rely on random online contacts. Keep your communication polite, factual, and professional. Retain all written communications for your records.
Summary of Official Sources